Return & Exchange Policy
At Vittoré, every pair is carefully inspected before being shipped. We want you to receive your order in the condition you expect.
Eligible Claims
We accept return or replacement claims within 3 days of delivery only when the product arrives:
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Damaged
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Defective
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Broken
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Incorrect/wrong item
To make a claim, customers must provide a clear unboxing video showing the package being opened from its original sealed condition.
The unboxing video is required to verify the condition of the product at the time of delivery.
Size & Fit
Size-related returns and exchanges are not accepted.
Our shoes are currently available in whole sizes EU 39–46. Customers are strongly advised to review the size chart and measure their feet carefully before placing an order.
If you select the wrong size or the shoe does not fit according to your personal preference, the order is not eligible for a return, exchange, or refund.
Refunds
We currently do not offer cash refunds for approved product claims.
If a claim is approved because the item arrived damaged, defective, broken, or incorrect, Vittoré will provide a replacement subject to product availability.
Claim Process
To submit a claim:
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Contact us within 3 days of delivery.
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Provide your order number.
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Provide clear photos/videos of the issue.
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Provide the required unboxing video.
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Our team will review the claim and determine whether it qualifies for a replacement.
Non-Eligible Reasons
Returns, exchanges, or refunds are not available for:
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Incorrect size selected by the customer
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Fit or comfort preference
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Change of mind
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Normal leather characteristics
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Normal creasing or break-in
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Wear and tear after use
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Damage caused after delivery
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Failure to follow product care instructions
Contact Us
For return or replacement assistance, contact:
Please include your order number and relevant evidence when contacting us.